Artwork Requirements :

• All art must be in PC format only
• Purchase order number is required in Subject line when emailing artwork
• Files must be in VECTOR format
• Files must be converted to curves to ensure correct fonts
• Photocopies, business cards, letterheads, etc., will be NOT be accepted
• NO BMP, DOC, GIF, JPG, PSD, TIF or any other form of raster image files
• Illustrator EPS or CorelDraw CDR files containing embedded jpegs images are NOT acceptable
• Electronic files - EPS, AI (version 10 or lower), CorelDraw, PDF

Order Approvals :

• We provide an order confirmation for your approval (PDF) and a free proof (JPEG) by email to the indicated email address with every order
• Order will be moved to production after receipt of approval including art, payment information and all order information (all fields shown on the PDF confirmation
• including shipping address, production time, product information and prices, and special requirements)

Inventory :

• Orders are subject to availability
• Top Gluv makes every effort to maintain all items in inventory
• Top Gluv will notify you of an upgrade or replacement of similar product, if necessary
• Inventory is provided on a first come, first serve basis. Inventory can be placed on hold with a written complete purchase order only and should be confirmed by email

Returns :

• Products must be inspected immediately upon reception
• Goods damaged or lost after leaving our facilities are the responsibility of the distributor or carrier. Top Gluv will not be responsible for damaged or lost items after an order has been picked up by the courier. Products leaving our facilities are deemed the property of the distributor
• Any claim must be received within 30 days of the date of the invoice or eventeturn, credit or replacement must be in writing stating the
• Returned products must be in the same condition as when they left our facilities
• Samples cannot be returned

Changes & Cancellations :

• Any changes or modification to an order must be in writing
• Changes and cancellations can be made at no charge, if done before approval
• NO cancellations after approval

Shipping :

• Canadian shipments are FOB Mississauga, Ontario. US shipments are FOB Niagara Falls
• We ship Purolator and UPS Only. The prepaid cost is added to the official order confirmation invoice
• If a different method or courier is required, please inform us. Scheduling will also be the distributor’s responsibility
• Top Gluv is NOT responsible for delays or damages caused by the courier or any 3rd party service provided after shipments have been picked up by the courier. Shipments are deemed delivered once product leaves our facilities
• Split and drop shipments are provided free of charge provided that each shipment meets the product minimum quantity