Artwork Requirements :

• All art must be in PC format only
• Purchase order number is required in Subject line when emailing artwork
• Files must be in VECTOR format
• Files must be converted to curves to ensure correct fonts
• Photocopies, business cards, letterheads, etc., will be NOT be accepted
• NO BMP, DOC, GIF, JPG, PSD, TIF or any other form of raster image files
• Illustrator EPS or CorelDraw CDR files containing embedded jpegs images are NOT acceptable
• Electronic files - EPS, AI (version 10 or lower), CorelDraw, PDF
• Please provide a vectorized logo or art file as an EPS, AI, PDF or JPEG format

How to Order :

• On your Purchase Order (PO), please include the email of your main contact for artwork approval, product SKUs, shipping address, date required and any other applicable information
• Please email your artwork and Purchase Order together to info@thecsigroup.net
• Repeat orders: We keep artwork and order information on file for 3 years. Please reference your previous PO number or Invoice number

Order Approvals :

• We email you an order confirmation (PDF) and a free proof for your approval
• Your order will proceed to production once we receive your PO, approval of your proof, and payment confirmation
• Just a friendly reminder: Orders may be delayed and won't move to production until all approvals are received. We appreciate your prompt attention to this!

Inventory :

• Orders are subject to availability
• Top Gluv makes every effort to maintain all items in inventory
• Top Gluv will notify you of an upgrade or replacement of similar product, if necessary
• DELETE Inventory is provided on a first come, first serve basis. Inventory can be placed on hold with a written complete purchase order only and should be confirmed by email

Returns :

• Please inspect your order upon reception
• Goods damaged or lost after leaving our facilities are the responsibility of the distributor or carrier. Top Gluv will not be responsible for damaged or lost items after an order has been picked up by the courier. Products leaving our facilities are deemed the property of the distributor
• In the unlikely event of a damaged product, please contact info@thecsigroup.net within 30 days of delivery

Changes & Cancellations :

• Any changes or modification to an order must be in writing
• Changes and cancellations can be made at no charge, if done before approval
• NO cancellations after approval

Shipping :

• Canadian shipments are FOB Mississauga, Ontario. US shipments are FOB Niagara Falls
• We ship Purolator and UPS Only. The prepaid cost is added to the official order confirmation invoice
• If a different method or courier is required, please inform us. Scheduling will also be the distributor’s responsibility
• Top Gluv is NOT responsible for delays or damages caused by the courier or any 3rd party service provided after shipments have been picked up by the courier. Shipments are deemed delivered once product leaves our facilities
• Split and drop shipments are provided free of charge provided that each shipment meets the product minimum quantity