DECORATION & ARTWORK

Decoration :

• All prices include 1 location laser engraving
• For a 2nd location laser engraving, add $0.60 (C) running charge and $30-A set up
• Color UV printing available on most products and packaging. Add $ 80.00 ( A ) setup plus $ 0.80 ( A ) per unit per product for printing and $ 1.20 ( A ) per unit for packaging

Artwork Requirements :

• All art must be in PC format only
• Purchase order number require in Subject line when emailing artwork
• Files must be in black only. NO color or grayscale
• Files must be in VECTOR format
• Files must be converted to curves to ensure correct fonts
• Photocopies, business cards, letterheads, etc., will be NOT be accepted
• NO BMP, DOC, GIF, JPG, PSD, TIF or any other form of raster image files
• Illustrator EPS or CorelDraw CDR files containing embedded jpegs images are NOT acceptable
• Electronic files - EPS, AI (version 10 or lower), CorelDraw, PDF
• Please include a laser-printed hard copy of your artwork and instructions

ORDERING & RETURN POLICIES

How to Order :

• All orders must be in writing and typed on distributor’s letterhead
• Orders must include contact confirmation email for return order confirmation, products info, shipping address and method, date required and any other applicable information
• Faxed or emailed orders will be accepted, No verbal orders
• Both Purchase Order and Artwork should be included together in the same email Order desk (for both PO and Art)
• Repeat orders: We keep artwork and order information on file for 3 years. Please reference your previous PO number And Invoice number
• Up to 3 art revisions are free of charge, after which, each revision will be charged $15-G

Order Approvals :

• We provide an order confirmation for your approval (PDF) and a free proof (JPEG) by email to the indicated email address with every order
• Order will be moved to production after receipt of signed approval including art, payment information and all order information (all fields shown on the PDF confirmation including shipping address, production time, product information and prices, and special requirements)
• Orders will not be placed in production and may be delayed if all approvals are not received promptly
• Preproduction samples (laser engraving) charge is $15-G plus product cost + shipping. The $15-G will be credited when order is approved

Inventory :

• Orders are subject to availability
• Simplex makes every effort to maintain all items in inventory, and will not be held responsible if any item is unavailable
• Simplex may on a case by case basis, provide an upgrade or replacement of a similar product
• Inventory is provided on a first come, first serve basis. Inventory can be placed on hold with a written complete purchase order only and should be confirmed by email by Simplex
• Held inventory will be automatically canceled after 4 days

Changes & Cancellations :

• Any changes or modification to an order must be in writing
• Changes and cancellations can be made at no charge if done before approval
• Cancellations made after paper proof approval will incur a $30-G fee
• Changes and cancellations made after production starts will be invoiced accordingly

Returns :

• All orders are final once produced. No returns or exchanges unless approved in writing
• Products must be inspected immediately upon reception
• Goods damaged or lost after leaving our facilities are the responsibility of the distributor or carrier. Simplex will not be responsible for damaged or lost good after an order has been picked up by the courier. Goods leaving our facilities are deemed the property of the distributor
• Any claim must be received within 30 days of the date of the invoice
• A request for return, credit or replacement must be in writing stating the specific reason in detail
• All returns must be approved in writing by Simplex and will be given a return authorization number
• Sending back, refusing, or abandoning a shipment without an approval number does not constitute approval
• Return shipping cost will be covered by the distributor and will be refunded only if damage/mistake is indeed an error made by Simplex
• When approved, returned products must be in the same condition as when they left our facilities
• Simplex reserves the right to replace product instead of providing a credit
• Samples cannot be returned

PRODUCTION & SHIPPING

Production :

• Normal production time for catalog quantities is 5-6 business days
• Exact production time is shown on the order confirmation (PDF) and starts with receipt of all signed approvals as detailed above
• Simplex will not be held responsible for delays caused by incomplete orders, late approvals, orders held by credit, or any delivery delays due to courier or any force majeure
• RUSH production is available at no charge for laser engraving only, and cannot exceed 3rd column quantities. Order MUST indicate Rush on the PO And the in the email subject line. All approvals must be received within 2 hours after the order confirmation and proof are emailed

Shipping :

• Canadian shipments are FOB Mississauga, Ontario. US shipments are FOB Niagara Falls
• We ship Purolator and UPS Only. Prepaid and cost added to invoice. Cost is shown on the order confirmation
• If a different method or courier is required, Simplex will be provided with Completed Waybills and all other shipping documents. Scheduling will also be the distributor’s responsibility
• If a preferred method/courier are not specified, Simplex will ship by UPS and best way to meet deadlines
• Simplex is NOT responsible for delays or damages caused by the courier or any 3rd party service provided after shipments have been picked up by the courier. Shipments are deemed delivered once leaves our facilities
• Split and drop shipments are provided free of charge provided that each shipment meets the product minimum quantity