The CSI Group

Prices :

Prices are effective from Jan-1-2024
All prices and quantities are subject to change without notice
Prices published on web site supersede all other catalogs, publications, flyers, offers
Prices include 1 location Laser Engraving. Additional options and methods are subject to additional charges
Prices are FOB from Simplex’s Mississauga, ON warehouse
Simplex is not responsible for incorrect pricing, product description, production times or any discrepancies found on 3rd party databases, websites, flyers or catalogs
Self-promo pricing: EQP-25%. Maximum quantity is 3rd column
Blank pricing: column – 10%

Terms :

Prepayment is required for all accounts
Net 30 accounts may be extended conditional on qualifying (please contact us to request details)
Net 30 established accounts may pay by cheques only. Credit cards are not accepted for net 30 accounts. A 2.5% processing fee will apply
Terms for overdue net accounts will automatically revert to prepayment
Simplex reserves the right to change terms without notice
Late invoices amounts are subject to a 2.5% late payment charge
We accept Visa and MasterCard. No other cards
NSF cheques will incur a charge of $50 net
Net 30 accounts must be approved in Writing by Simplex

Quantities :

Absolute minimum is half of the listed 1st column quantity
Decorated orders: Less than minimum charge is $40.00(C)
Blank orders: Less than minimum charge is $20.00(C)

Decoration :

All prices include 1 location laser engraving
All prices and quantities are su+
For a 2nd location laser engraving, add $0.60 (C) running charge and $30-A set up
Color UV printing available on most products and packaging. Add $ 80.00 ( A ) setup plus $ 0.80 (A) per unit per product for printing and $ 1.20 ( A ) per unit for packaging

Artwork Requirements :

All art must be in PC format only • Purchase order number require in Subject line when emailing artwork
Files must be in black only. NO color or grayscale
Files must be in VECTOR format
Files must be converted to curves to ensure correct fonts
Photocopies, business cards, letterheads, etc., will be NOT be accepted
NO BMP, DOC, GIF, JPG, PSD, TIF or any other form of raster image files
Illustrator EPS or CorelDraw CDR files containing embedded jpegs images are NOT acceptable
Electronic files - EPS, AI (version 10 or lower), CorelDraw, PDF
Please include a laser-printed hard copy of your artwork and instructions

How to Order :

All orders must be in writing and typed on distributor’s letterhead
Orders must include contact confirmation email for return order confirmation, products info, shipping address and method, date required and any other applicable information
Faxed or emailed orders will be accepted, No verbal orders
Both Purchase Order and Artwork should be included together in the same email Order desk (for both PO and Art)
Repeat orders: We keep artwork and order information on file for 3 years. Please reference your previous PO number And Invoice number
Up to 3 art revisions are free of charge, after which, each revision will be charged $15-G

Order Approvals :

We provide an order confirmation for your approval (PDF) and a free proof (JPEG) by email to the indicated email address with every order
Order will be moved to production after receipt of signed approval including art, payment information and all order information (all fields shown on the PDF confirmation including shipping address, production time, product information and prices, and special requirements)
Orders will not be placed in production and may be delayed if all approvals are not received promptly
Preproduction samples (laser engraving) charge is $15-G plus product cost + shipping. The $15-G will be credited when order is approved

Inventory :

Orders are subject to availability
Simplex makes every effort to maintain all items in inventory, and will not be held responsible if any item is unavailable
Simplex may on a case by case basis, provide an upgrade or replacement of a similar product
Inventory is provided on a first come, first serve basis. Inventory can be placed on hold with a written complete purchase order only and should be confirmed by email by Simplex
Held inventory will be automatically canceled after 4 days

Changes and Cancellations :

Any changes or modification to an order must be in writing
Changes and cancellations can be made at no charge if done before approval
Cancellations made after paper proof approval will incur a $30-G fee
Changes and cancellations made after production starts will be invoiced accordingly

Returns :

All orders are final once produced. No returns or exchanges unless approved in writing
Products must be inspected immediately upon reception
Goods damaged or lost after leaving our facilities are the responsibility of the distributor or carrier. Simplex will not be responsible for damaged or lost good after an order has been picked up by the courier. Goods leaving our facilities are deemed the property of the distributor
Any claim must be received within 30 days of the date of the invoice
A request for return, credit or replacement must be in writing stating the specific reason in detail
All returns must be approved in writing by Simplex and will be given a return authorization number
Sending back, refusing, or abandoning a shipment without an approval number does not constitute approval
Return shipping cost will be covered by the distributor and will be refunded only if damage/mistake is indeed an error made by Simplex
When approved, returned products must be in the same condition as when they left our facilities
Simplex reserves the right to replace product instead of providing a credit
Samples cannot be returned

Production :

Normal production time for catalog quantities is 5-6 business days
Exact production time is shown on the order confirmation (PDF) and starts with receipt of all signed approvals as detailed above
Simplex will not be held responsible for delays caused by incomplete orders, late approvals, orders held by credit, or any delivery delays due to courier or any force majeure
RUSH production is available at no charge for laser engraving only, and cannot exceed 3rd column quantities. Order MUST indicate Rush on the PO And the in the email subject line. All approvals must be received within 2 hours after the order confirmation and proof are emailed

Shipping :

Canadian shipments are FOB Mississauga, Ontario. US shipments are FOB Niagara Falls
We ship Purolator and UPS Only. Prepaid and cost added to invoice. Cost is shown on the order confirmation
If a different method or courier is required, Simplex will be provided with Completed Waybills and all other shipping documents. Scheduling will also be the distributor’s responsibility
If a preferred method/courier are not specified, Simplex will ship by UPS and best way to meet deadlines
Simplex is NOT responsible for delays or damages caused by the courier or any 3rd party service provided after shipments have been picked up by the courier. Shipments are deemed delivered once leaves our facilities
Split and drop shipments are provided free of charge provided that each shipment meets the product minimum quantity

SPEC Samples :

Simplex branded samples are provided FREE of charge for qualified accounts
No returns/refunds on any samples
Shipping is not included. Please provide your courier account number

How to Request a Sample :

Please contact us or your CSI account manager

Showroom Kits :

Please contact us or your CSI account manager for more information

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Prices :

Terms :

Quantities :

Decoration :

Artwork Requirements :

How to Order :

Order Approvals :

Inventory :

Changes and Cancellations :

Returns :

Production :

Shipping :

SPEC Samples :

How to Request a Sample :

Showroom Kits :

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FL27-Black

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Prices :

Terms :

Quantities :

Decoration :

Artwork Requirements :

How to Order :

Order Approvals :

Inventory :

Changes and Cancellations :

Returns :

Production :

Shipping :

SPEC Samples :

How to Request a Sample :

Showroom Kits :

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